Frequently Asked Questions
🚚 Delivery and pickup
How long does the delivery take?
The delivery typically takes around 2-3 business days.
Orders which are placed on Saturdays, Sundays and holidays will be collected by the courier on business days, so it will take more time for you to receive the goods.
Does delivery come with a charge?
Orders over $200:
Free delivery
Orders below $200:
Delivery fee will be applied based on total weight
📦 Products
How could I know if the goods are in stock?
Out-of-stock goods will display a "Contact us to pre-order" remark, while in-stock goods will not have this remark.
How much of each ingredient should I buy?
Check out our page Useful Resources to uncover the exact ingredients you need. 😉
What are the shelf life and expiry date?
Shelf life and expiry dates vary for different products and batches. Please contact us for up-to-date information.
📋 Order and payment
What payment methods could I use?
1 - Credit cards (i.e. Mastercard, Visa Card):
Payment services: Apple Pay, Google Pay, Shop Pay
2 - Alipay
3 - Bank transfer:
Bank Name: BANK OF CHINA
Name: Supreme Entertainment Limited
A/C No: 361-2-004-254-4
Bank Code: 012
4 - FPS:
E-mail: scs@supreme-ent.com.hk
5 - Cash
Only available for in-store pickup
Do I get a receipt with the delivered goods?
Yes, these items are sent to you along with the goods:
1 - Receipt
2 - Packing slip
3 - Invoice
Is it possible to return the goods for a refund?
All sales are final, and returns and refunds are not available.
However, we value your feedback and welcome your opinions on the goods. Feel free to reach out to us.